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Frequently Asked Questions

Public records, current accreditation status, and activation information for homeowners and contractors.

Homeowners Contractors

What is ARCO?

ARCO is the American Roofing Contractors Organization, an independent, non-governmental accreditation body. It evaluates roofing contractors using public records and third-party data against ARCO Standard 2026.1 and publishes contractor profiles in its public registry.

How is an ARCO-accredited roofer different from a directory listing?

A directory listing is not accreditation or an endorsement. Check the current accreditation status on the individual profile, along with its evaluation date and available source findings. A company can have a public profile without active ARCO accreditation.

How does ARCO evaluate roofing contractors?

ARCO reviews available evidence such as applicable licensing records, business filings, safety records, customer-review data, and complaint findings against the published standard. Source coverage varies by company. Missing evidence is not the same as a confirmed finding.

Does it cost homeowners anything to use the registry?

Searching the public registry and reading contractor profiles is free and does not require an account. Homeowners can review the available findings and use the contact links on a profile to contact the contractor directly.

Can I trust every roofer listed on ARCO?

A listing alone does not mean a contractor is accredited. Profiles distinguish Not Accredited, Activation Pending, and Accredited status. Review the current status and source findings, and confirm time-sensitive information before choosing a contractor.

What if I have a concern about a contractor?

Use the Report a Concern page to share relevant information with ARCO. Accreditation reflects findings about the company; it is not a warranty or guarantee of the outcome of a particular roofing project.

How current is the information on a profile?

Profiles show the evaluation date and available source information. Public records and third-party data can change after a check. Confirm current licensing, insurance, and other time-sensitive details with the contractor and the relevant source before hiring.

Can I recommend a roofer for evaluation?

You can send ARCO the company name and location through the contact form. A recommendation does not grant accreditation. Available evidence must be evaluated against the published standard.

How do I become ARCO accredited?

ARCO evaluates contractors from public records and third-party data independently of payment. If you received an accreditation notification, use the activation link and Reference ID in that notice. Otherwise, you can submit business information for prequalification. Submitting a form does not grant accreditation.

What does ARCO evaluate?

ARCO Standard 2026.1 defines the criteria for licensing and compliance, operational history, state filing and standing, customer outcomes, and complaint or public findings. Evaluation uses verified evidence from available sources; the standard also defines qualification thresholds and disqualifiers.

Is there a cost to become accredited?

Evaluation under the ARCO Standard is conducted independently of any fee. Contractors who qualify and choose to activate their accreditation pay an annual administrative fee. Current activation pricing and terms are provided in the accreditation notification and activation page.

What happens after I submit prequalification information?

ARCO records the submission and researches available business and public-record evidence. Submitted information is not automatically treated as verified evidence. The form does not grant accreditation, start a paid subscription, or guarantee qualification.

What are the benefits of active accreditation?

Active accreditation is shown on the public contractor profile. Members receive access to their dashboard, accreditation seal and embed code, and the member resources available with their activation. The public profile remains the place to confirm current accreditation status.

What happens if accreditation is no longer active?

Accredited status depends on an active paid subscription and the company's accreditation standing. If the subscription expires or is canceled, the public profile and dynamic badge no longer show active ARCO accreditation. Check the profile for the current status.

Will ARCO send me homeowner leads?

ARCO is not a lead-generation or paid-placement service. Homeowners can search the public registry, read contractor findings, and contact companies through their profiles. Membership does not promise a volume of homeowner leads.

Can a smaller or newer company be evaluated?

A company can submit business information for prequalification. ARCO researches the available evidence and applies the published criteria. Limited operating history or missing evidence does not become verified simply because it was submitted, and submitting a form does not guarantee qualification.

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Whether you're a homeowner looking to find the right roofing professional or a contractor interested in ARCO Accreditation, our team is happy to help.

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