Authority Roofing - Roofing Contractor in Frisco, TX

I had my roof replaced by Authority Roofing in 08/2019. Recently I found there were a lot of hail and wind damages to my roof. Many big holes in the shingles and some shingles dislocated. Fortunately there are no leaks so far. My insurance deductible is currently 5%, not usable for roof replacement. I am working on to reduce my deductible. In the mean time, I want to have roof repaired before leaks would happen. I called Authority Roofing for possible repairing. I was not so much hopeful since these damages are from mother nature. To my surprise, manager Jesse promised me yesterday a repair guy would take a look the next day. Today the repair guy worked on my roof for about 1 hour, and repaired those shingles with holes and dislocated shingles. The best thing is that I was not charged a single penny as a favor to me. I would recommend Authority because they will take care of their customers like me even after 6 years. You don't want to work with a random roofer who you cannot contact a few years later.

Hail Storm in Plano on May 19, 2023. Houses and vehicles in the area were damaged. . . . . . Interviewed several roofing contractors during the next several weeks. Also communicated with my home owner insurance company. . . . . . Decided to go with Authority Roofing based on their expertise, referrals, information packet, attention to details in the contract, and project manager. . . . . . Jesse H from Authority Roofing was the project manager for my house. He responded to text messages in timely fashion. He answered all my questions on the job site. . . . . . Authority Roofing removed the old roof on August 18, 2023. Installed the new roof the same day. . . . . . Authority Roofing used tarps to protect my shrubs, lawn, air conditioner, sidewalk, and driveway. . . . . . Authority Roofing used several magnets to pick up old and new nails from the ground around my house. They hauled away all the debris from the roof replacement project. . . . . . All the roofers working on my house were professional, efficient, and courteous. They all took pride in their work. . . . . . Authority Roofing sub-contracted out the replacements for my fence, gutters, and window screens. . . . . . J L Fences and Dallas Quality Gutters. Forget the name of the window screen company. . . . . . Employees from each of the 3 sub-contracted companies were professional and efficient - just like Authority Roofing. . . . . . See the attached 7 photos: Hail Size. Old Roof Removal. New Roof Installation. New Fence. New Fence Stained. New Gutters Installation. . . . . . Recommend contacting Authority Roofing whenever you need to replace the roof on your house. . . . . .

Well I normally don't write reviews like this online, but this is the best way to tell as many people about our situation with Authority Roofing. IT WAS AMAZING & WE WERE BLESSED WITH JESSIE HELM AS CAPTAIN OF OUR PROJECT. Thus was the second time using Authority Roofing during our 25 years & counting living in our home. They knocked it out of the park years back when we were in the debris field from the Tornado that ripped through Forest lane area of Richardson & then this most recent storm that left us with no power for more than a week. First time we were apart of a group if three houses in a row that used them & this time we used them again on the suggestion of our insurance adjuster as he said he works use the same company right down to the same type of shingles & nails & whirly gigs on top of roof to vent our attic. Jessie made sure that the attic was properly vented by adding a third whirly gig on top of roof & took care of contracting the work to fix the damage to our daughters ceiling in her room. It looks amazing & we will hire those two women that painted her room again because I have never seen a more incredible transformation than that of our daughters room, absolutely gorgeous..they painted her ceiling & even an accent wall for her in emerald green that took our breath away. Our roof was completed in black shingles & three whirly gigs for ventilation that truly updated the look of the exterior of our house so much that we decided to stay in our Home & not move. Jessie Helm you went above & beyond for our roof replacement guiding us the entire way navigating the insurance company that was a huge task in of itself all the while making sure the job was done to our satisfaction as well as the satisfaction of our insurance company. Coming way out of his way on multiple occasions to pick up check payments so I didn't have to drive out of my neighborhood to take checks to there office location. Customer Service is at the forefront of Jessie Helms mind for every family he guides through this process. Keeping you informed of any issue or delay which we had none to report. Blessings to you & your amazing crew at Authority Roofing. If we go through another storm & need our roof looked at, Jessie Helm at Authority Roofing is the only person I have saved in my phone to call. I told him today that retirement is not an option for him because when you find a company who employs someone like Jessie, you stick with that company for life. Thank you Jessie.

We highly recommend Jesse and Authority Roofing. They are friendly, knowledgeable, and very professional. We had our roof replaced this summer due to hail damage with a different roofing company, but we’ve had multiple warranty issues with leaks and poor workmanship. Recently our water heater’s pilot light went out and our plumber came to service it; whereupon, he pointed out issues with the gas exhaust venting; he recommended having our roofer come back out to inspect. Frustrated with those folks, we googled other nearby roofers, read the reviews, and selected Authority Roofing. Jesse came out to trouble-shoot and quickly discovered the new vent cap on top of the roof was installed too far down on the flue pipe, thus restricting the flow of exhaust fumes. Wow, who knew, and what a potentially dangerous situation over time. Jesse fixed our issue and took the time to explain everything. We feel much better knowing we have a great new partner in Authority Roofing to help service and maintain our home!

I highly recommend Authority Roofing for a professional, thorough, and pleasant roof repair/replacement experience. Project Manager Jesse Helm is friendly, responsive, and knowledgeable, and goes out of his way to provide the best customer service. The roofing crew is careful and considerate and left my property neat and tidy after they finished work and cleaned up. I’ve used Authority Roofing for two roof replacements since I moved here and, with the hail we get in my area, chances are I’ll be calling them again in the future. They are my ‘go to’ roofer and should be yours, too!